KeySupplements.com Shipping and Return Policy
FedEx Order Tracking
Track your Package for delivery time and date to your shipping
address that will be sent by FedEx to the Email you provide us.
We regularly stock most of the items we carry. On occasion,
we may run out of an item, in which case we will mark the item as
back ordered on our website. To have your order processed
immediately, please only order in-stock items. If any product is not
in
stock when your order is filled, it will be held until all products
are
available. If this occurs, we will attempt to notify you by e-mail.
We will
then work with you to get your order to you as fast as possible.
For order destinations within the continental (48) U.S. orders shipped Fed Ex ground, a flat rate shipping
charge of
$6.75 is applied. Alaska, Hawaii, Outlying U.S. Islands, FedEx
Express or US Mail and
the cost is based on weight.
FEDEX
Ground Chart Map For estimated delivery time on packages
to your area, please view the map.
FedEx
Shipping time begins the day after you place your order not the day
it was placed. Monday through Friday. Please do not count the day the order was
placed or Weekends as a ship day. If the package is ordered on a
Friday firs shipment day is Monday.
Delivery is by US Mail or Fedex Ground
On orders shipped to
military locations (APO/FPO) are sent Priority US Mail Only, please remember that in addition to
the
delivery time for your package to be received by the APO/FPO, you
will also
have to allow time for the military to get your package to you,
which could
take a week or more. Please note there is no tracking these
packages. All
APO's are shipped Priority Mail.
LOST PACKAGES - KeySupplements.com will send a FedEx
Tracking number By E-mail please track your package for delivery
time and
date. If you do not receive your package, please contact us at
1-903-255-0227 during our normal business hours
Click Here for Texas
Time ) (9:00 AM to 6:00 PM Monday through Friday). We will
either find were the package is or send a replacement for the lost
package.
Incorrect Shipping Address
We will charge you a fee of $10.00 Plus Shipping to re-ship
each and every package that is either incorrectly addressed or
re-routed
back to us due to customer error. We generate our shipping labels
from the
information the customer provides us, so if you give us an incorrect
or
incomplete address (incorrect zip code, missing
apartment/suite/office
number/name, etc.) and your package is returned to us, you will be
charged
$10.00 plus shipping per package to have the package(s) re-shipped.
KeySupplements.com is not responsible for any lost packages
which are incorrectly addressed due to customer error. Again, we
generate
our shipping labels from the information the customer provides us,
so if you
give us an incorrect or incomplete address (incorrect zip code,
missing
apartment/suite/office number/name, etc.) and your package is lost,
KeySupplements.com is not responsible. If you contact us after your order has been placed regardingan incorrect or incomplete shipping address, we will make every
effort to
correct your information prior to your package being shipped.
However, once
your package has been processed and shipped, we cannot make address
corrections to your package. If your package is re-routed, returned
or lost,
all policies listed above apply. PLEASE TAKE CARE TO INCLUDE YOUR
CORRECT
SHIPPING ADDRESS.
Return Policies and Cancellations If you wish to cancel an order,
you will need to Email
support
or call us at 1-903-255-0227 during
our normal business hours (Monday through Friday, from 9:00 am to
6:00 pm
CST).
We will make every attempt to stop
your order.
However, if your order has already been shipped, you will have to
return the
package (see return policy listed below). Any order that is
cancelled after
it leaves our facility will be considered a return, and all return
policies listed apply.
RETURNS For any item(s) you wish to return,
please call KeySupplements.com 1-903-255-0227 within 4 business days
of
receipt of the product. The item(s) must be returned at customer
expense
unless it is KeySupplements.com error and must be unopened and
undamaged for
a credit to be issued. Please contact us at 1-903-255-0227 during
our normal
business hours (9:00 am to 6:00 pm CST Monday through Friday) for an
Return
Number prior to returning any merchandise (please have your order
number and
the item description ready when you call). A valid Return number
must be
included on the shipping label or we will refuse the package. Return
numbers
are valid for 30 days from the date of issue. After 30 days past the
date of
issue of the RMA number, no returns are accepted. Full credit for
the
returned item(s) will be issued for unopened and undamaged
merchandise
within 10 business days of our receipt of the returned package.
Credit will
not be issued for any opened or damaged merchandise. Any and all
shipping
costs cannot be refunded. We recommend that you pack the items
carefully and
insure the package, as any items lost or damaged in shipping cannot
be
refunded. If you elect to use USPS for your return, the package must
have
Delivery Confirmation or we cannot guarantee that your items will be
credited. All returned items are subject to a 15% re-stocking fee.
After 14
days past your receipt of shipment, no returns are accepted. Returns
are
to be sent to KeySupplements.com Inc. 3494 Summerhill Rd.
Texarkana, Tx.
75503
DAMAGED ITEMS U.S. Orders Merchandise damaged during shipment
must be reported to
KeySupplements.com 1-903-255-0227 and FedEx at; (800)
463-3339) within 1 day of receipt. Please call us during our normal
business hours (Monday through Friday, from 9:00 am to
6:00 pm CST)
to notify us of any damaged items (please have your order number and
the item
description ready when you call). We will then contact the shipping
company
for the retrieval of the damaged item(s) and either send you a
replacement
order or issue you a credit for the cost of any of the merchandise
that is
confirmed to be damaged. If your item(s) are being credited, a full
credit for
the damaged item(s) will be issued for unopened and undamaged
merchandise
within 10 business days of our receipt of the returned package.
IMPORTANT - Please be advised that certain items
(such as bars) that are sent to warm weather climates or in the
summertime
can melt if left outside in the heat. If you will not be available
to
receive your package(s), please leave instructions for the carrier
to leave
your delivery in a cool area, at a neighbor's house, or not to
deliver if no
one is home. We take every precaution to make sure that all of our
products
are shipped in fresh condition, and all of our products are stored
in a
climate-controlled warehouse. We cannot accept returns for
heat-damaged
products.
Errors We make every attempt to send you what
you order. In the rare occasion that you receive an item(s) other
than what you ordered, DO NOT open the item(s) or you will void your right to
return
it. Merchandise sent to a customer in error must be reported within
2 days
of receipt. We will then work with you to resolve the situation
(refund,
replacement, etc.). Please call us 1-866-652-2278 during our normal
business hours (Monday through Friday, from 9:00 am to
6:00 pm
CST) for an Return number prior to returning any merchandise (please
have
your order number and the item description ready when you call). A
valid
Return number must be included on the shipping label or we will
refuse the
package. Full credit for the returned item(s) will be issued for
unopened
and undamaged merchandise within 10 business days of our receipt of
the
returned package.
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